Cancellation and Refund Policy

Cancellation Before Arrival

Guests may request cancellation of a reservation before the scheduled check-in date.

Refund eligibility depends on the time between the cancellation request and the planned arrival date.

• Cancellation made more than 7 days before check-in: Eligible for a full refund.
• Cancellation made between 3 and 7 days before check-in: Eligible for a partial refund of up to 50%.
• Cancellation made less than 72 hours before check-in: Refund may not be available.

After Check-In

Once a guest has checked into the accommodation, the reservation is considered to have commenced.

Refunds are generally not available for unused nights, early departures, or completed portions of a stay unless otherwise required under applicable law.

Booking Changes

Requests to modify reservation dates or guest details should be submitted as early as possible.

Accommodation changes are subject to availability and may result in a price adjustment.

Incorrect Or Duplicate Reservations

If a duplicate reservation has been made in error, guests should contact us promptly for review.

Verified duplicate reservations may qualify for cancellation and refund where appropriate.

Refund Request Procedure

To request a refund, guests should contact our support team and provide:

• Booking reference number
• Guest name
• Email address used for the reservation
• Reason for the refund request

Refund requests are normally reviewed within 2 business days.

Non-Refundable Situations

• Failure to arrive without prior cancellation.
• Cancellation submitted after the applicable cancellation period has expired.
• Completed or partially used accommodation stays.
• Guest decisions to shorten a stay after check-in.

Policy Updates

This Refund Policy may be updated periodically to reflect operational, legal, or business requirements.

Any updated version becomes effective immediately upon publication on this website.