Privacy Policy

Information We Collect

We may collect information provided directly by guests when making enquiries, submitting booking requests, or communicating with our support team.

• Full name
• Email address
• Telephone number
• Guest occupancy information
• Check-in and check-out dates
• Reservation details
• Customer support communications

How We Use Information

Information is used to manage accommodation reservations, respond to enquiries, communicate important booking updates, and provide customer support before, during, and after a stay.

• Processing booking requests
• Sending reservation confirmations
• Providing arrival instructions
• Managing guest communications
• Improving website functionality
• Supporting accommodation services

Booking Communications

When a reservation request is submitted, we may contact guests regarding availability, booking confirmation, arrival arrangements, or information directly related to the requested stay.

Booking records and reservation communications are generally retained for up to 24 months following completion of a stay for customer service and administrative purposes.

Cookies

Our website may use cookies and similar technologies to improve website performance, remember user preferences, and understand how visitors use website content.

Most browsers allow cookies to be controlled through browser settings. Disabling cookies may affect certain website features.

Data Storage And Security

Reasonable technical and organisational measures are used to help protect information from unauthorised access, misuse, alteration, or disclosure.

Reservation information is generally retained for up to 24 months after completion of a booking unless a longer retention period is required for legal, accounting, or operational reasons.

Sharing Information

Personal information is not sold or rented to third parties.

Information may be shared with trusted service providers where necessary to support website operations, reservation administration, customer communications, or legal obligations.

Your Rights And Choices

Guests may contact us to request access to information they have provided, correct inaccurate information, or enquire about how personal information is handled.

Requests are generally reviewed and responded to within 30 calendar days.

Third-Party Links

Our website may contain links to external websites operated by independent third parties. We are not responsible for the content, security, or privacy practices of external websites.

Policy Updates

This Privacy Policy may be updated from time to time to reflect operational, legal, or website changes.

Any updated version becomes effective immediately upon publication on this website.