Phone:
(701)814-6992
Physical address:
6296 Donnelly Plaza
Ratkeville, Bahamas.
FAQ
Frequently Asked Questions
Find answers to common questions about our accommodation, booking process, check-in details, payments, and guest support.
How do I make a booking?
You can submit a booking request through our website form. Once we review availability, a confirmation email will be sent with all reservation details.
When will I receive booking confirmation?
Booking confirmations are usually sent within 24 hours after your request has been reviewed and approved.
What time is check-in and check-out?
Check-in is available from 15:00 and check-out is required before 11:00.
Can I cancel or change my booking?
Yes, changes or cancellations may be possible depending on the timing and booking conditions. Refund eligibility is based on our cancellation policy.
How do refunds work?
Approved refunds are processed to the original payment method. Funds typically arrive within 5–10 business days depending on your bank or payment provider.
Do you provide customer support during my stay?
Yes, guest support is available to assist with booking details, arrival information, and general accommodation enquiries.
How will I receive check-in instructions?
All check-in details and arrival instructions are sent via email before your stay begins.